PC & Mac — problem solving, step by step

Something broken? We'll walk you through it.

Tell us what's happening and get the exact steps to fix it — tested on real machines, timed to the minute, written in plain English. Windows and Mac both covered.

  • Tested fixes 140
  • Coverage Windows + macOS
  • Jargon None. Ever.

Tip of the day

PlatformWindows

On Windows 11, Power mode → Best performance trades more power use for more speed. Best on a desktop or plugged-in laptop.

Show me how

PlatformmacOS

Hover the text in any photo or screenshot. When the pointer turns into a cursor, select and copy it like normal text.

Show me how

02

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Tell us what you're experiencing — pick the closest match and we'll point you at the fix that works, starting with the first three steps.

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Every fix is grouped by what it does. Jump straight to a category — the counts are live from the library.

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Recently updated

The guides we've touched most recently — current settings paths, refreshed steps.

  • Win 10 / 11 · Maintenance

    Laptop battery life on Windows: make it last longer

    Laptop battery life on Windows comes down to what runs in the background, how bright and fast the screen is, and how the battery is charged. Power & battery shows all three, and a one-line report tells you if the battery itself is worn.

    Easy · 15 min Start fix
  • Win 10 / 11 · Windows

    Fix a microphone no one can hear

    'You're on mute' is usually a mute switch, Windows listening to the wrong input, or microphone access switched off for the app you're calling from. Windows' own microphone test tells you which in a minute.

    Easy · 10 min Start fix
  • Win 10 / 11 · Windows

    Fix a webcam that won't turn on

    A webcam showing black or 'no camera found' is nearly always switched off or blocked — by a shutter or camera key, a privacy setting, or another app holding it — before it's the driver. The Camera app and its error code tell you which.

    Easy · 10 min Start fix
  • Win 10 / 11 · Speed

    CPU at 100% on Windows? Find the culprit in Task Manager

    CPU at 100% on Windows is either normal work — a scan, an update, a video export — or one process stuck working flat out. Task Manager tells you which in a minute, and what to do depends on the name at the top.

    Easy · 10 min Start fix
  • 06

    The monthly routine

    Keep your computer healthy: six things, once a month, about an hour total. Tick them off as you go — your progress is saved on this device.

    0 of 6 done

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